Privacy Policy

 

EFFECTIVE TIME:  December, 2013.

San Diego Hat Company Online Store ("we") operates the web site located at www.sandiegohat.com (the ”Web Site”). We recognize that you care how information about you is used and shared. We have created this Privacy Policy to inform you of our information collection, use and sharing practices for this Web Site.

PLEASE READ THIS PRIVACY POLICY CAREFULLY, AND IF YOU HAVE ANY QUESTIONS, PLEASE FEEL FREE TO CONTACT US.  BY VISITING THE WEB SITE, YOU CONSENT TO THE COLLECTION AND USE OF YOUR PERSONAL INFORMATION AS OUTLINED IN THE PRIVACY POLICY.

When do we collect information?

We may collect information about you anytime you interact with us such as when you (i) access or browse the Web Site, (ii) order products or services through the Web Site, (iii) communicate with us either by e-mail, over the telephone or in any other manner, (iv) elect to participate in any of our product promotions, and (v) request information about products and services.

What information do we collect?

Information we collect is generally of two types – personally identifiable information and non-personally identifiable information.

Personally identifiable information comprises any information that can help us identify or locate an individual, including, without limitation, an individual’s name, address, e-mail address, telephone number and credit card number.

Non-personally identifiable information comprises information that does not by itself identify an individual.  This information generally includes anonymous information about an individual’s use of the Website that includes, among other things, information concerning date and time of visit, the pages of the Website visited, path through the Website, IP address, the type of browser and operating system used.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

• To personalize your experience
(your information helps us to better respond to your individual needs)

• To improve the Web Site
(we continually strive to improve the Web Site offerings based on the information and feedback we receive from you)

• To improve customer service
(your information helps us to more effectively respond to your customer service requests and support needs)

• To process transactions

Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.

• To send periodic emails

The email address you provide for order processing, will only be used to send you information and updates pertaining to your order.

If you decide to opt-in to our mailing list, you will receive emails that may include company news, updates, related product or service information, etc.

Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order or access your personal information.

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.

After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

 

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating the Web Site, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third party links

Occasionally, at our discretion, we may include or offer third party products or services on the Web Site. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of the Web Site and welcome any feedback about these sites.

Live Chat

San Diego Hat Company Customer Service Chat can record, use, and retain your information provided, as well as the communications within the chat, for purposes of assisting you during the conversation, provide related support for your services, to improve our products and Services, and marketing purposes. If you do not consent, please do not use the chat assistance feature.

Xariable Inc. - Loop Returns

Xariable, Inc. doing business as Loop Returns (“Loop,” “we,” “us,” and “our”) provides a platform to allow our customers (each a “Merchant”) to streamline and automate their workflows for returns.

When initiating a return, San Diego Hat Company shares our customers' order information with Xariable (Loop Returns). This may include, but not limited to, the customers name, address, phone number, items ordered, and all other information provided to San Diego Hat Company at the time of the order. 

If you do not consent to San Diego Hat Company sharing your information with Xariable (Loop Returns) please call us so we may process your return over the phone. 

California Residents

1. California Online Privacy Protection Act Compliance

Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.

As part of the California Online Privacy Protection Act, all users of the Web Site may make any changes to their information at anytime by logging into their control panel and going to the 'Edit Profile' page.

2. California Consumer Privacy Act ( CCPA )  

CCPA give California residents more control over the personal information that we collect about you. As a resident of California, you have certain rights under CCPA , including:

a. Right to know about the personal information we collect about you and how it is used and shared. 

b. Right to delete personal information collected from you ( limitations apply )

c. Right to opt-out of the sale of your personal information ( we do not sell your information )

d. Right to non-discrimination for exercising your CCPA rights. 

You may freely exercise these rights without fear of being denied goods or services. If you are a California resident and would like to exercise one of your rights, please complete this form. You may also call us at +1-888-868-0588. Please note that California law requires us to verify the requests we receive from you when you exercise certain of the rights listed above. We may ask you to provide certain information to us in order for us to verify the request.

Children’s Online Privacy Protection Act Compliance

We are in compliance with the requirements of COPPA (Children’s Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older. 

As a parent or guardian you can request us to remove personal information of your child that was submitted without your consent or by misrepresenting his or her age.  At your request, we will take reasonable steps to remove such information from our database.  All such requests should include the same user name, password, and e-mail address that your child submitted and should be sent to store@sandiegohat.com.

Online Privacy Policy Only

This online privacy policy applies only to information collected through the Web Site and not to information collected offline.

Terms and Conditions

Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of the Web Site.

Integrity

During the account sign-in process you can review, change or remove the information you have submitted.  We aim to keep our information about you as accurate as possible and encourage you to promptly update your information if it changes.  You may, at any time, access your information to update, modify or delete any inaccuracies by accessing your account through the Web Site.  You may also request us to remove your account information from our databases and we will try to remove as much information as possible.  However, as we generally keep information related to past transactions for our records, we will not be able to completely remove your information.

Changes to our Privacy Policy

We may change our policy at any time by posting a new version of it on the Web Site.  We encourage you to check the Web Site regularly for information about revisions to this Privacy Policy.  In the event that we change our Privacy Policy, such changes will affect all of the information we collect after any such change.  If you object to the change to our Privacy Policy, then you must contact us in writing regarding your objection.

Contacting Us

If there are any questions regarding this privacy policy you may contact us using the information below.

San Diego Hat Company Online Store
Attn: Privacy Policy
PO Box 131390
Carlsbad, CA  92013
USA